Refund policy

Most of our products offer a free plan or a free trial, sometimes without a credit card. Nothing is charged during a no-card trial. We encourage you to test the product before subscribing to a paid plan.

You can cancel at any time from your account or by contacting us. Cancellation takes effect at the end of the period already paid for and stops any renewal. You keep access until that date.

If you are a consumer living in the United Kingdom or the European Union, you may cancel within 14 days of subscribing, without giving a reason (Consumer Contracts Regulations 2013; Directive 2011/83/EU).

• If you have not used the service: full refund.
• If you asked for the service to start during that period: refund in proportion to the unused period.
• Digital content supplied immediately (for example a lesson plan or document generated individually and downloaded): the right to cancel no longer applies once supply has begun, if you expressly agreed to this.

We refund in full, whenever it happens:

• a duplicate charge or a billing error;
• a charge taken after a valid cancellation;
• a prolonged unavailability of the service attributable to us, in proportion to the period concerned.

Outside these cases and the right to cancel, the current period remains payable and the subscription ends at the end of that period, unless the law provides otherwise.

Contact us by email at contact@digitalhubb.app or through the contact form with your account email address, the product, the date and amount of the payment, and the reason for your request. We acknowledge and reply within 5 business days.

An approved refund is issued within 14 days at most, to the payment method used for the purchase (card, PayPal, Mobile Money account). How long it then takes to reach you depends on your bank or operator.

When DIGITALHUBB LTD sells a physical item directly, consumers have 14 days from delivery to cancel. The item must be returned within 14 days of cancelling, complete and in good condition. The refund, including the original standard delivery cost, is made within 14 days of receiving the return or proof of dispatch. Return costs are paid by the customer unless the item is faulty or not as described.

Faulty or non-conforming items are replaced or refunded in line with statutory rights.

Shops built with Olarima belong to independent sellers. For a purchase made in one of these shops, the seller alone is responsible for returns and refunds; DIGITALHUBB LTD provides the software but is not a party to the sale.

Before opening a dispute with your bank or PayPal, please contact us: most requests are settled quickly and amicably.